28:32 duration 28 minutes 32 seconds
NS1 - 1.3 Measuring and Tracking Quality
Gap model, KPIs, balanced scorecards, Data Information Knowledge Wisdom
13:23 duration 13 minutes 23 seconds
NS1 - 1.2 Impact of Process Variation and Process…
NS1 - 1.2 Impact of Process Variation and Process Improvement
PDCA, Kaizen, Variation
15:37 duration 15 minutes 37 seconds
NS1 - 1.1 Statistical Thinking Overview
Statistical thinking, process improvements, stakeholders